University libraries

• For several years now, the libraries of Grenoble Alpes University have been committed to improving their customer service, based on the "Services Publics Plus" program.
• This is a national program, not specific to libraries.
• Our aim is to improve the quality of our relationship with our customers and the services we provide.

Through 8 commitmentswe are committed to being :
+ relatives
+ efficient
+ simple

We do everything we can to make you feel welcome.

• Give your opinion on the Services Publics + site, whether positive or negative, and we'll get back to you. You'll be helping to improve the quality and efficiency of our services.
• We regularly conduct surveys or polls, and workshops in co-construction with our audiences, in order to better meet your needs and develop our services.
• Check out the latest University library surveys and co-construction workshops (see boxes).
• We are committed to an eco-responsible approach.